Terms and conditions

We serve customers in Bolivia and other countries when the product and payment method are available for their region.

To buy, you must be of legal age or have authorization from a parent or legal guardian.

Everything in our catalog is digital. We do not ship physical boxes.

Depending on the product, you may receive an activation key, digital access, an account, credits, a link or instructions. Region, duration, compatibility and other requirements vary by product, so always check the product page before buying.

Some products for multiple devices may be delivered using more than one code or access.

Unless the product page says otherwise, what matters is that the full set correctly covers the number of devices, accesses or rights you purchased.

Before paying, make sure you selected the correct version, operating system and region.

If you are unsure about compatibility, contact us before paying. If an order is processed exactly with an option you selected by mistake and that information was clearly shown before payment, we may not be able to exchange or refund it afterwards.

Prices may vary by currency, country, availability or promotions. Once payment is confirmed, we honor the price of that order.

If there is an obvious technical pricing error, we may pause the order and contact you to resolve it reasonably or refund the payment where appropriate.

Sovengrid charges the amount shown in the final order summary.

Your bank, card, wallet or blockchain network may apply its own fees, taxes or conversions. Those charges depend on the payment provider, not Sovengrid.

Having an order number means we recorded your purchase, but the order only moves forward as paid when our system receives or confirms the payment.

If your bank shows the transaction as completed but the payment processor has not confirmed it to us yet, we need to wait for that validation before processing delivery.

Some orders may be temporarily placed under review, for example if we detect a duplicate payment, an inconsistency or an alert from the payment processor.

A review does not mean we are accusing you of anything. It is a preventive check to make sure everything is correct before continuing.

If you confirm a purchase and an external issue makes the product unavailable before delivery is completed, we will try to offer an equivalent alternative.

If there is no suitable option, we may proceed with a refund.

Delivery times start from payment confirmation.

We consider a purchase delivered when the key, access, link or relevant information becomes available in your email, Sovengrid account or the secure channel specified for the order. If you were expecting an email, check spam or junk mail too.

When you receive your code or access, activate, redeem or test it within the next 3 calendar days.

This period exists so initial issues can be detected while we can still review the delivery state and assist quickly. Storing the product for months before testing it does not pause the clock.

Check your email, username, region and any other information requested for delivery.

If we process the order correctly using the information you entered and later discover that information was wrong, we cannot treat it as a Sovengrid delivery error.

Use the purchase according to the instructions provided with the product.

Sharing an individual access, changing credentials that were meant to remain unchanged, attempting to bypass regional restrictions or using the product outside the stated conditions may affect the warranty.

If you pay with cryptocurrency, carefully check the network, asset and address before sending.

Transfers made over the wrong network may not be recoverable. Sovengrid cannot guarantee recovery of funds sent outside the network or address shown.

A digital key or access does not work like a physical product that can simply go back on a shelf.

Once payment is confirmed, we may reserve, generate, link or disclose a product specifically for your order. For that reason, we cannot cancel or refund a purchase solely because you changed your mind or selected the wrong option.

If you paid twice by accident, contact us so we can review the case.

Check the product guide first. If the issue continues, contact support with your order number and a clear screenshot of the error. Never post a full key or password.

If we confirm a source issue covered by warranty, we will review the appropriate solution: correction, restoration or replacement of the affected access.

A replacement has its own warranty of 3 calendar days from the effective delivery of that replacement. The warranty of the original product is not extended or restarted.

Sovengrid generates digital transaction receipts so you have a record of the order, amount and purchase status.

We do not currently issue Bolivian tax invoices.

Sovengrid is an independent store. We are not an official distributor, affiliate or representative of, and are not sponsored by, the manufacturers of products in the catalog unless we expressly state otherwise in a specific case.

If an external platform changes its policies, performs maintenance or changes a service, we will review your case according to the coverage and conditions of the product you purchased.

If you have a problem with a purchase, contact us first. In many cases we can review the order and resolve it more quickly with you directly.

If a dispute or chargeback is opened, we may provide the processor with relevant payment, delivery, access and communication records to show the actual status of the transaction.